Branch Service Manager

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are  recruiting to fill the position below:

 Job Title: Branch Service Manager

Job Ref ID: 80384240A-0001
Location: Damaturu, Yobe
Job Description

• To ensure smooth day to day operational activities in the branch. To provide leadership in service quality and operational excellence to the staff. To ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources
  Key Responsibilities
• Ensure that communication with customers is of a consistently high standard.
• Identify major risks affecting the support function and ensure that the necessary steps are taken to measure, monitor and control these risks.
• Control all aspects of asset custodianship and ensure that correct routine procedures are followed at all times.
• Ensure that procedures regarding the control and movement of cash are adhered to.
• Lead and manage subordinates, providing guidance and coaching where required and ensuring that staff members maintain courteous attitude towards customers and that behavior and image is one of professionalism.
  Qualifications
• University Degree
  Experience Required:
• 5-7 years exposure to branch banking environment is preferred, vendor relationship management, project and stakeholder management.
• Knowledge and a good understanding of the ATM end-to- end operations value chain, SLA establishment and management, physical and cyber security requirements for ATM infrastructure, procurement, cash forecasting,
  Additional Information:
  Behavioural Competencies:
• Adopting Practical Approaches
• Checking Things
• Developing Expertise
• Directing People
• Embracing Change
• Establishing Rapport
• Exploring Possibilities
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Producing Output
• Upholding Standards
  Technical Competencies:
• Analysing and Interpreting Information
• Banking Process & Procedures
• Client Knowledge
• Client Retention
• Continuous Process Improvement
• Risk Awareness
• Risk Identification.
  Application Closing Date
  Not Specified.
  How to Apply
  Interested and qualified candidates should:
  Click here to apply online