Channels Support Specialist

Pishon & Brooks Advisory Services is a Professional Services firm that support our clients by managing their end-to-end HR Processes in order to enhance their productivity. AtPBAS, we have the expertise to connect and manage every business process within the employee lifecycle.
We are  recruiting to fill the position below:

 Job Title: Channels Support Specialist

Location: Lagos, Nigeria
Reports To: HOD, Channels Operations
Job Purpose

• To design, develop and deploy bespoke Point of Sale (POS) solutions tailored to business requirements, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues.
• The role also aims to enhance terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution.
  Duties & Responsibilities
• POS Solution design and implementation.
• POS application certification with schemes/PTSA.
• Provide technical and functional support for POS configuration platforms.
• Monitor channel performance and ensure high availability and uptime of transaction processing platform.
• Manage and resolve channel-related incidents, service requests, and escalations within SLA.
• Payment Platform management and transaction switching
• Merchant/Agent registrations
• Supper Agents/Banks Host to Host implementations
• Payattitude implementation on 3rd party devices
  2nd level merchants/Agents support
• Participate in UAT (User Acceptance Testing) and deployment of new POS.
• Liaise with third-party service providers and aggregators for channel service resolution and optimization.
• Document issues, resolutions, and maintain a knowledge base for recurring issues and training.
• Ensure compliance with security standards, operational procedures, and regulatory requirements.
  Requirements
• Education: OND in Computer Science, Information Technology,  Engineering, or a related field.
• Others: Experience supporting electronic channels like POS, ATM, or Agency Banking platforms is a plus.
• Experience: 0-2 years’ experience in an IT support or digital banking operations role.
  Knowledge:
• Good understanding of digital channel platforms, APIs, and transaction processing.
• Familiarity with payment processing, transaction monitoring, and dispute handling.
   Skill/Competencies:
• Basic SQL knowledge and ability to analyze system logs and reports.
• Knowledge of ITIL framework or helpdesk ticketing systems is an advantage.
• Strong problem-solving and communication skills.
• Ability to work under pressure and meet tight deadlines.
• Customer-focused attitude and commitment to quality service delivery.
  Application Closing Date
  Not Specified.
  How to Apply
  Interested and qualified candidates should:
  Click here to apply online