Assistant Front Office Manager

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.
We are  recruiting to fill the position below:

 Job Title: Assistant Front Office Manager

Job Identification: 223991
Location: Lagos
Job Summary (Exceptional Hospitality Starts with You)

• Picture yourself brightening someone’s day.
• When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
• As an Assistant Front Office Manager, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
  Responsibilities
  Here’s what you’ll do during a typical day:
• Support daily front office operations: Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience.
• Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth.
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience.
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.
  Application Closing Date
  Not Specified.
  How to Apply
  Interested and qualified candidates should:
  Click here to apply online