Quality Complaint & Investigation Officer

VIJU Industries Nigeria Limited is a leading player in Nigeria’s food and beverage sector, recognized for its dedication to quality, innovation, and consumer satisfaction. Since its establishment, the company has built a strong reputation by producing nutritious and affordable products that have become household staples across the country.
Its flagship offerings include Viju Milk Drink, Viju BB Star, and a wide variety of flavored yoghurts, fruit milk drinks, and refreshing beverages. The company also produces Mr. V Premium Water and V-Cool Soft Drinks, ensuring a diverse portfolio that caters to different tastes and age groups. Each product is crafted to meet international standards while remaining accessible to Nigerian families.
We are recruiting to fill the position below:

Job Title: Quality Complaint & Investigation Officer

Locations: Kwali, Abuja (FCT) and Ikeja, Lagos
Employment Type: Full-time
Job Summary

• We are seeking two proactive and detail-oriented officers to investigate customer quality complaints and support continuous product improvement.
  Key Responsibilities
• Receive, record, classify, and track customer quality complaints.
• Visit distributors, retail outlets, and customers to conduct investigations, take photographs, and collect product samples.
• Investigate leakage, swollen bottles, spoilage, sedimentation, packaging defects, and potential storage or transportation issues.
• Prepare clear investigation reports in English and monthly complaint summaries.
• Coordinate with Sales, Production, Quality, and Warehouse teams to resolve complaints.
• Follow up on corrective actions and report outstanding issues.
  Requirements
• OND, HND, or a Bachelor’s Degree; Food Science, Quality Management, or a related discipline is preferred.
• At least one year of relevant experience is an advantage, particularly in food, beverages, or dairy.
• Strong spoken and written English, including report-writing skills.
• Proficiency in Microsoft Excel and Word.
• Good communication, investigative, and organisational skills.
• Willingness to travel locally for field investigations.
• Familiarity with the local market.
  Salary
  N100,000 – N200,000 monthly.
  Application Closing Date
  30th November, 2026.
  How to Apply
  Interested and qualified candidates should send their CV to: vijutalent@gmail.com using the Job Title as the subject of the email.