Quality Assurance Officer (Hausa Speaker)

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

MobilePayments & Digital Wallets
We are  recruiting to fill the position below:

 Job Title:  Quality Assurance Officer (Hausa Speaker)

Location: Ikeja, Lagos
Employment Type: Contract
Job Summary

• Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities.
  Key Responsibilities
• Review calls, chats, and emails using QA scorecards.
• Ensure compliance with company policies and regulations.
• Provide feedback and coaching to Collections Officers.
• Identify quality trends and recommend improvements.
• Prepare QA reports and maintain evaluation records.
  Qualifications
• Bachelor’s Degree and 2+ years’ experience in Collections, QA, Customer Service, or Contact Centre Operations.
  Skills:
• Attention to detail, communication, analytical skills, Excel, CRM systems, reporting, and coaching.
  Benefits
• Salary: N80,000 monthly.
• N20,000 / KPi.
  Application Closing Date
  Not Specified.
  How to Apply
  Interested and qualified candidates should:
  Click here to apply online