Leads & Outreach Intern

Location: Remote (Nigeria)
Employment Type: Internship / Remote
Department: Sales & Business Development
Reports To: Operations / Sales Manager

About the Role

We are looking for a Leads & Outreach Intern who is confident, articulate, energetic, and comfortable communicating with prospects through phone calls, SMS, WhatsApp, and email.

The ideal candidate should have a clear, professional, and neutral English accent, excellent communication skills, and the confidence to speak with potential customers, clients, partners, and business prospects.

This role is highly communication-focused and is ideal for someone interested in sales, lead generation, customer acquisition, business development, and remote operations.

Key Responsibilities

1. Lead Generation & Research

• Research and identify potential customers, clients, businesses, investors, partners, and other relevant prospects.
• Build and maintain accurate lead lists using online research, databases, social media, directories, and other approved sources.
• Collect and organize prospect information including names, phone numbers, email addresses, company information, and other relevant details.
• Qualify leads based on established criteria.

2. Calling & Phone Outreach

• Make outbound calls to prospective customers and business contacts.
• Introduce the company, products, services, or opportunities clearly and professionally.
• Ask relevant questions to understand prospects’ needs and level of interest.
• Handle basic objections and provide accurate information.
• Schedule follow-up calls, meetings, or appointments where appropriate.
• Maintain a professional and neutral English accent that is easy for international prospects to understand.
• Follow approved calling scripts and communication guidelines.

3. SMS & WhatsApp Outreach

• Send professional and personalized SMS/WhatsApp messages to prospects.
• Follow up with leads who have previously been contacted.
• Respond promptly to basic questions and direct more complex inquiries to the appropriate team member.
• Maintain proper records of responses and follow-up status.

4. Email Outreach

• Send professional introductory and follow-up emails to prospects.
• Personalize emails based on the prospect’s company, role, interests, or previous interaction.
• Track responses and identify prospects who require additional follow-up.
• Maintain professional email etiquette at all times.

5. Sales & Conversion Support

• Identify prospects who show genuine interest and move them to the next stage of the sales process.
• Communicate the value of the company’s products or services effectively.
• Follow up consistently without being aggressive or unprofessional.
• Help convert qualified leads into appointments, customers, clients, or opportunities.
• Escalate qualified or high-value prospects to the Sales Manager or appropriate team member.

6. CRM & Reporting

• Update lead information and communication history accurately.
• Record calls, emails, SMS, responses, follow-ups, and outcomes.
• Maintain daily outreach records.
• Submit daily or weekly activity reports.
• Track key metrics such as:
• Number of calls made
• Number of contacts reached
• Number of SMS messages sent
• Number of emails sent
• Responses received
• Qualified leads
• Appointments booked
• Follow-ups completed
• Conversions

Requirements

• Excellent spoken and written English.
• Clear, neutral, and professional English accent.
• Strong telephone communication skills.
• Comfortable making a high volume of outbound calls.
• Confident speaking with people from different backgrounds and countries.
• Good sales and persuasion skills.
• Strong interpersonal and customer-service skills.
• Good email and SMS writing ability.
• Comfortable using WhatsApp and other communication platforms.
• Basic knowledge of Microsoft Office or Google Workspace.
• Ability to learn and use CRM, lead-generation, calling, and communication tools.
• Strong attention to detail and accurate record keeping.
• Self-motivated and able to work independently in a remote environment.
• Reliable internet connection and a suitable environment for making professional calls.
• Must have access to a computer/laptop and a smartphone.
• Previous experience in sales, telemarketing, customer service, lead generation, virtual assistance, or business development is an advantage but not mandatory.

Ideal Candidate

We are looking for someone who is:

• Confident on the phone
• Articulate and easy to understand
• Friendly but professional
• Comfortable initiating conversations with strangers
• Persuasive without being pushy
• Goal-oriented and motivated by results
• Consistent with follow-ups
• Organized and detail-oriented
• Quick to learn
• Comfortable working remotely
• Able to handle rejection professionally
• Willing to learn sales and business development techniques

Performance Expectations

The successful candidate will be expected to consistently:

• Complete assigned daily outreach targets.
• Make quality outbound calls.
• Generate and qualify new leads.
• Follow up with prospects on schedule.
• Maintain accurate lead records.
• Book qualified appointments where applicable.
• Communicate professionally across phone, SMS, WhatsApp, and email.
• Meet agreed outreach and performance KPIs.

Working Environment

This is a remote role, and the successful candidate must be able to maintain a professional working environment during scheduled work hours.

Because the role involves frequent phone calls, candidates should have:

• A quiet workspace
• Reliable internet
• A laptop/computer
• A smartphone
• Good-quality earphones/headset with microphone
• Backup internet or power where possible

What You Will Gain

• Practical experience in sales and business development.
• Lead-generation and prospecting experience.
• Professional telephone and email communication skills.
• Experience working with CRM and outreach tools.
• Exposure to international clients and business prospects.
• Training in sales, follow-up, and customer acquisition.
• Opportunity to develop into a full-time Sales, Business Development, or Operations role based on performance.

Application Process

Shortlisted candidates may be required to complete a video interview through Hireflix.

The interview may assess:

• English communication and neutral accent
• Telephone confidence
• Sales and persuasion ability
• Experience with outreach and lead generation
• Availability and commitment
• Ability to work remotely
• Ability to handle rejection and follow up consistently

Kindly go through this hireflix interview with this link: https://app.hireflix.com/public-application/6ab7e71a860f4b5377a0dfba

Work Location: Remote