Remote Events Booking Specialist

Company: The Club Lagos Los Angeles
Location: Remote — Nigeria
Employment Type: Full-Time
Salary: $175–$200 per month
Department: Events / Sales & Business Development
Reports To: Events & Operations Manager

ABOUT THE ROLE

The Club Lagos Los Angeles is seeking a proactive, persuasive, and results-driven Events Booking Specialist based in Nigeria to help drive event bookings and revenue.

This is a high-outreach, phone-based role. The successful candidate will spend a significant portion of their day making outbound calls, contacting prospective clients, following up with leads, sending SMS and emails, and converting inquiries into confirmed event bookings.

The ideal candidate is confident speaking with people, comfortable making a high volume of calls, excellent at follow-up, organized, and motivated by achieving booking and revenue targets.

KEY RESPONSIBILITIES

1. Outbound Calling & Lead Generation

• Make daily outbound calls to prospective customers, businesses, organizations, event planners, companies, and individuals.
• Introduce The Club Lagos Los Angeles and its event spaces, services, and available packages.
• Identify potential clients who may need venues for birthdays, weddings, corporate events, meetings, celebrations, parties, networking events, and other occasions.
• Qualify prospects based on event type, date, guest count, budget, and requirements.
• Follow up consistently with interested prospects until they book, decline, or become inactive.
• Maintain a professional and persuasive telephone approach.

2. Event Booking & Conversion

• Respond to event inquiries and turn qualified leads into confirmed bookings.
• Explain available event packages, pricing, venue features, and booking procedures.
• Collect relevant information from prospective clients.
• Coordinate with the internal events team regarding availability and client requirements.
• Follow up on pending quotes, deposits, contracts, and booking confirmations.
• Help maximize venue occupancy and event revenue.

3. Email & SMS Outreach

• Send professional follow-up emails to prospective and existing clients.
• Send SMS reminders and promotional messages where appropriate.
• Create personalized follow-up messages based on each prospect’s event needs.
• Maintain consistent communication with leads throughout the booking process.

4. Lead Follow-Up & CRM Management

• Maintain accurate records of calls, leads, conversations, follow-ups, and bookings.
• Update the company’s CRM, spreadsheet, or designated tracking system daily.
• Schedule follow-up calls and reminders.
• Ensure no qualified lead is left without a timely response.
• Track the status of each prospect from initial contact through booking.

5. Customer Relationship Management

• Build positive relationships with prospective and existing clients.
• Provide excellent customer service throughout the booking process.
• Answer basic questions about events and direct complex inquiries to the appropriate team member.
• Encourage repeat bookings and referrals.

DAILY PERFORMANCE EXPECTATIONS

The successful candidate should be prepared to:

• Make a high volume of outbound calls every working day.
• Respond promptly to incoming inquiries.
• Send emails and SMS follow-ups.
• Conduct multiple follow-ups on qualified leads.
• Update lead and booking records daily.
• Meet agreed monthly booking and outreach targets.
• Participate in team meetings and sales/event briefings.

QUALIFICATIONS & REQUIREMENTS

• Previous experience in sales, telemarketing, customer service, reservations, hospitality, events, or business development is preferred.
• Excellent verbal and written English.
• Confident and professional telephone communication skills.
• Strong persuasion and negotiation abilities.
• Comfortable making outbound calls throughout the workday.
• Strong follow-up skills.
• Organized and detail-oriented.
• Ability to work independently in a remote environment.
• Comfortable using Google Workspace, CRM systems, spreadsheets, email, SMS, and communication platforms.
• Reliable internet connection and a suitable computer.
• Quiet environment for making professional calls.
• Ability to work according to the company’s required U.S. business hours.

IDEAL CANDIDATE

We are looking for someone who is:

• Confident on the phone
• Persistent without being pushy
• Sales-minded and target-driven
• Excellent at follow-up
• Friendly and professional
• Highly organized
• Comfortable speaking with U.S.-based customers
• Self-motivated and accountable
• Able to handle rejection and continue prospecting

KEY PERFORMANCE INDICATORS (KPIs)

Performance will be measured based on:

• Number of outbound calls
• Number of prospects contacted
• Qualified leads generated
• Follow-up completion rate
• Emails/SMS sent
• Event inquiries converted
• Confirmed event bookings
• Revenue generated from bookings
• Lead response time
• Accuracy of CRM/lead records

The successful candidate must be available during the company’s designated working hours and maintain reliable communication throughout the workday.

HOW TO APPLY

Interested candidates should submit their CV and send in your video interview at https://app.hireflix.com/public-application/6ab7d3e0e5fef11616ba93f8

Only Shortlisted candidates may be invited for an interview and/or practical telephone sales assessment.

Work Location: Remote