Hotel Resident Manager

Roles and Responsibilities

• The Resident Hotel Manager will be responsible for the overall day-to-day operations, administration and supervision of the hotel, ensuring excellent service delivery, operational efficiency, profitability and guest satisfaction.

Key duties include:

• Oversee and coordinate the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security and Administration.
• Ensure the smooth running of hotel operations and maintain high standards of service delivery.
• Supervise, coordinate and monitor the performance of departmental heads and other staff.
• Ensure excellent guest relations, promptly handling guest complaints and resolving operational issues.
• Monitor room occupancy, reservations, revenue generation and overall hotel performance.
• Ensure effective cost control, proper inventory management and reduction of operational waste.
• Monitor staff attendance, punctuality, grooming, discipline and general conduct.
• Ensure proper implementation of hotel policies, standard operating procedures (SOPs) and management directives.
• Conduct regular inspections of guest rooms, public areas, restaurants, kitchen facilities and other hotel facilities.
• Ensure proper maintenance of hotel facilities, equipment and infrastructure.
• Prepare daily, weekly and monthly operational reports for management.
• Monitor departmental budgets, expenditure and revenue performance.
• Ensure compliance with health, safety, hygiene, fire and environmental regulations.
• Coordinate staff training, performance evaluation and development.
• Ensure proper cash handling, accountability and adherence to financial control procedures.
• Work closely with the General Manager or hotel ownership to implement business strategies and achieve operational targets.
• Ensure the hotel maintains a professional image and consistently delivers quality hospitality services.

Qualifications and Requirements

• Bachelor’s degree or HND in Hospitality Management, Hotel Management, Business Administration or a related discipline.
• Minimum of 5–7 years’ relevant experience in hotel operations, with at least 3 years in a supervisory or management position.
• Proven experience managing hotel operations, preferably in a medium-sized or large hotel.
• Strong knowledge of Front Office, Housekeeping, Food &
• Beverage, Kitchen and general hotel administration.
• Good understanding of hotel revenue management, cost control, budgeting and inventory management.
• Proficiency in hotel management software (PMS) and Microsoft Office applications.
• Excellent leadership, communication, interpersonal and problem-solving skills.
• Ability to supervise a diverse workforce and maintain effective departmental coordination.
• Strong organisational, administrative and reporting abilities.
• Must be disciplined, accountable, proactive, result-oriented and customer-focused.
• Ability to work under pressure, manage operational challenges and make sound decisions.
• Must be willing to reside within the hotel premises, as this is a resident position.

Key Competencies:

• Strong leadership and managerial abilities.
• Excellent operational and administrative skills.
• Financial discipline and cost management.
• Guest relations and customer service excellence.
• Staff supervision and performance management.
• Problem-solving and decision-making.
• Accountability, integrity and professionalism.

Important Employment Requirement:

• This is a RESIDENT HOTEL MANAGER position. The successful candidate must be willing to live within the hotel premises and be available to supervise hotel operations beyond normal working hours when necessary.

Salary

• N150,000 – N170,000 per month.

Application Closing Date

• 16th November, 2026.

How to Apply

• Interested and qualified candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email