Business Relationship Manager

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
We are  recruiting to fill the position below:

Job Title: Business Relationship Manager

Location: Kaduna (Field-based)
Department / Function: Commercial & Field Operations
Reports To: State Coordinator
Job purpose

• Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs.
• This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.
  Key responsibilities
• Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
• Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.
• Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
• Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
• Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
• Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
• Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.
• Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.
• Maintain accurate pipeline records and submit timely field performance reports using CRM tools.
  Qualifications
• Bachelor’s Degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.
• 2 – 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.
• Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.
• Deep understanding of the local financial services landscape and regional trading dynamics.
• Strong communication and customer relationship skills.
  Preferred qualifications:
• Practical experience with POS terminal deployment, payment acquiring, or business loan products.
• Proficiency in CRM software for field tracking, pipeline management, and activity reporting.
  What we can offer you
• Compensation: Competitive base salary + performance-based commission
• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
  Application Closing Date
  Not Specified.
  How to Apply
  Interested and qualified candidates should:
  Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team.