IT Officer

Key Responsibilities
First-level technical support and troubleshooting:

• Respond to and resolve helpdesk requests from staff across all locations
• Troubleshoot desktop, email, and website-related issues
• Meet or exceed SLAs for response times, resolution times, and ticket closures

IT asset management:

• Install, configure, and maintain hardware and software applications
• Ensure all software is licensed, up to date, and secure
• Perform routine maintenance on computers, networks, and IT equipment

System and project support:

• Assist with project installations, system configurations, and infrastructure upgrades
• Support Capex server and PC replacement rollouts
• Set up and manage user accounts and permissions

Documentation and knowledge management:

• Document issues and resolutions in the helpdesk system
• Create self-help guides and support staff training

Qualifications
What we need from you:

• 1–2 years’ experience in an IT Support, Service Desk, Help Desk, or similar role.
• Experience supporting Microsoft 365 applications and Windows environments.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and manage competing requests.
• Customer-focused with a genuine desire to help others.

Application Closing Date

• Not Specified.

How to Apply

• Interested and qualified candidates should:
  Click here to apply online https://jobs.smartrecruiters.com/AccorHotel/744000161355099-it-officer