Teamlead, Collections

Renmoney – We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are  recruiting suitable candidates to fill the position below:

 Job Title: Teamlead, Collections

Location: Lagos
About the Role

• Renmoney is looking for a hands-on Team Lead, Collections to manage and drive the performance of our collections team.
• This role is responsible for leading day-to-day collections operations, ensuring recovery targets are met, and improving the efficiency of our delinquency management processes across the loan portfolio.
  Key Responsibilities
• Lead, coach, and manage a team of collections officers/agents to meet daily, weekly, and monthly recovery targets
• Monitor and analyze delinquency buckets, recovery rates, and portfolio-at-risk (PAR) metrics, taking corrective action where performance lags
• Develop and refine collections strategies and scripts across different delinquency stages (early, mid, late-stage recovery)
• Ensure collections activities comply with CBN regulations and internal risk/compliance policies
• Collaborate with Credit Risk, Product, and Customer
• Experience teams to improve repayment journeys and reduce roll rates
• Track and report on team performance, recovery trends, and NPL movement to senior management
• Identify process gaps in the collections workflow and recommend tools/automation to improve efficiency (e.g., dialer systems, SMS/USSD reminders, self-service repayment channels)
• Handle escalations and complex delinquent cases requiring negotiation or restructuring
• Train and onboard new collections team members on policies, tools, and best practices
  Requirements
• 3+ years of experience in collections, credit risk, or loan recovery within banking, microfinance, or fintech lending
• 2+ years in a team lead or supervisory capacity
• Strong understanding of delinquency management, recovery strategies, and credit risk fundamentals
• Familiarity with collections tools (dialers, CRM/ticketing systems, loan management systems)
• Data-driven approach, comfortable working with recovery rate, PAR, NPL, and roll rate metrics
• Strong leadership, coaching, and people-management skills
• Excellent negotiation and conflict-resolution skills
• Knowledge of CBN lending and recovery regulations is a plus.
  Benefits
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus.
  Application Closing Date
  Not Specified.
  How to Apply
  Interested and qualified candidates should:
  Click here to apply online