Client Services Coordinator – Transport Division

NoemDek Limited is an EPC Company incorporated in Nigeria in 2012, to provide specialized services to the Oil & Gas, Power Generation, FMCGs, etc. Over the past five years, the firm and its international partners have supported clients on large infrastructure projects and after-sales services to ensure the assets are maintained effectively and a client’s operations run smoothly.
We are  recruiting to fill the position below:

 Job Title: Client Services Coordinator – Transport Division

Location: Lagos
Job Summary

• We are seeking a polished, client-focused Client Services Coordinator to support NoemDek’s Transportation Division.
• This role is responsible for delivering a seamless, high-quality client experience across all transport services, while coordinating internally to ensure service excellence.
• The successful candidate will serve as a trusted liaison between clients and internal teams, managing relationships, service delivery, and continuous improvement to uphold NoemDek’s premium brand positioning.
  Responsibilities
  Client Experience & Relationship Management:
• Act as the primary point of contact for transport clients, ensuring professional and consistent communication.
• Manage client bookings and service requests, ensuring accuracy and clarity.
• Build and maintain strong, long-term client relationships.
• Manage client expectations and ensure a high standard of service delivery at all touchpoints.
• Handle client concerns and feedback with discretion and professionalism.
  Service Coordination & Oversight:
• Coordinate with internal teams, including reservations, dispatch, and operations, to ensure seamless service execution.
• Monitor service performance and follow up on service gaps or client issues.
• Ensure brand standards and service quality guidelines are upheld in all client interactions.
• Support service recovery efforts when disruptions occur.
  Commercial & Growth Support:
• Support client retention, repeat bookings, and relationship expansion initiatives.
• Assist with service proposals, pricing discussions, and client presentations where required.
• Capture client feedback and insights to support service enhancements and growth strategies.
  Reporting & Administration:
• Maintain accurate client records, service logs, and engagement history.
• Prepare client service reports and performance summaries for management.
• Support internal process improvements related to client experience.
  Requirements
• Bachelor’s Degree in Business, Communications, Marketing, or a related field.
• 2–4 years of experience in client services, hospitality, premium service, or customer-facing commercial roles.
• Strong interpersonal and communication skills, with a professional presence.
• Highly organized, proactive, and solution-oriented.
• Ability to work cross-functionally to deliver a premium client experience.
• Commercial awareness and customer-centric mindset.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience supporting high-value or corporate clients is an advantage.
  Application Closing Date
  30th September, 2026.
  How to Apply
  Interested and qualified candidates should:
  Click here to apply online