Data Entry Officer

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer.
We are recruiting to fill the position below:

Job Title: Data Entry Officer

Location: Uyo, Akwa Ibom
Employment Type: Full-time
Work Mode: Outsourced and Hybrid
Job Purpose

• The Data Entry Specialist ensures that customer accounts, product catalogues, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform.
• Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go – lives, reliable reporting, and a smooth experience for every retail customer.
• Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error – free operational foundation.
  Key Responsibilities
  Data Entry & Record Management:
• Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
• Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
• Ensure all records adhere to Moniebook’s data standards and naming conventions.
  Onboarding Data Support:
• Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
• Review merchant – submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
• Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.
  Data Validation & Quality Assurance:
• Conduct checks to identify and correct errors, duplicates, or outdated records.
• Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
• Flag and document data anomalies, routing them to the appropriate team for resolution.
  Process & Documentation:
• Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
• Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
• Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.
  Cross-Functional Collaboration:
• Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
• Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.
  Qualifications
• 1 – 3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.
• Exceptional attention to detail with a track record of high accuracy across large data volumes.
• Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP / XLOOKUP, basic formulas).
• Familiarity with CRM platforms or POS / back-office SaaS tools.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
  Preferred:
• Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.
• Exposure to retail operations, inventory systems, or point – of – sale platforms.
• Experience supporting an onboarding, implementation, or customer success team.
• The candidate should be based in Lekki, Ajah, or Sangotedo.
  About You:
• You’re obsessively detail – orientated and take genuine pride in clean, accurate data.
• You’re process – driven but proactive; you follow workflows and flag problems before they escalate.
• You’re a team player who understands that your work sits at the heart of the customer journey.
• You’re calm under pressure and can handle high volumes without cutting corners.
• You’re tech – savvy and always looking for smarter, faster ways to work.
  What Success Looks Like:
• 99%+ data entry accuracy across merchant account builds and catalogue uploads.
• Zero go – live delays attributable to data readiness.
  All ad-hoc data requests fulfilled within defined SLA windows
• Open task backlog kept below 5% at any given time.
• Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.
  What we can offer you
• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning – and development – focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.
  Application Closing Date
  Not Specified.
  Method of Application
  Interested and qualified candidates should:
  Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.